Privacy Policy for Bena Memoir

At Bena Memoir, we are committed to protecting the privacy and security of our customers and visitors to our online platform. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or participate in our workshops and events. We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR) standards.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our online platform, or otherwise when you contact us.

• Personal Data You Provide: This includes names, email addresses, postal addresses, phone numbers, payment information (processed by secure third-party payment processors), and any other information you choose to provide when purchasing books, rare editions, bespoke bookbinding services, leather goods, or signing up for workshops (e.g., calligraphy) or literary events.
• Automatically Collected Information: When you visit our online platform, we may automatically collect certain information such as your IP address, browser type, operating system, referring URLs, device information, and browsing behaviour (e.g., pages viewed, time spent on pages). This information does not reveal your specific identity but helps us improve our site functionality and user experience.
• Information from Other Sources: We may receive information about you from other sources, such as public databases, joint marketing partners, and social media platforms, for purposes such as verifying registered users or preventing fraud.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and manage our services, including processing transactions for books, rare editions, bespoke bookbinding, and leather goods.
• To register you for and manage your participation in calligraphy workshops and literary events.
• To send you information about your orders, workshop registrations, and event details.
• To communicate with you about new book arrivals, special offers, upcoming workshops, and literary events that may be of interest to you, based on your preferences.
• To improve our online platform, products, and services based on user feedback and analytical data.
• To ensure the security of our online platform and to prevent fraud.
• To comply with legal obligations.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except as described below:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. This includes payment processors, hosting providers, and email service providers.
• Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure servers, firewalls, and encryption for sensitive data transmission.

5. Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.

7. Retention of Your Information

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. Children's Privacy

Our online platform is not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: